Access and Support

HANDS provides many trainings, events, and services online. To get the full experience, there are multiple ways you may be asked to engage with us. This page provides first-step guidance about how to get signed up, logged in, and ready to learn with HANDS. And if these instructions do not cover everything, we will tell you who to ask for help and how.

We recommend exploring the platforms before you need to access them for interacting with HANDS. If you have any questions or requests for specific accommodations, don’t hesitate to contact hands@iupui.edu

If you have any technical problems not related to HANDS materials, please contact the UITS Support Center. Phone, email, and chat support is available 24/7. During closings, phone calls will route to the UITS Contact Center for an answering service.

Chat: https://ithelplive.iu.edu/ 
Phone: 317-274-4357
Email: ithelp@iu.edu
Online: Knowledge Base 

List of common services/platforms:

Zoom

Zoom.iu.edu

Zoom is an online conferencing platform that we use during meetings, trainings and services to host discussions, presentations, and provide modeling of techniques.

Canvas

Canvas.iu.edu

Canvas is a Learning Management System (LMS) administrated by Indiana University. You will need to create a Guest Account with IU before you can participate.

This pdf contains instructions to walk through the process of setting up an account and getting added to the relevant course. If you have completed the steps in this PDF but still are unable to log in to canvas, please contact the UITS Support Center to ask for the IT support via chat, phone, or email.

Padlet

Padlet.com

HANDS uses Padlet as a collaborative online pasteboard during some meetings and workshops to provide downloads and links to Google Documents and Surveys to help with discussion and activities.

The Padlet is usually organized into columns that are organized by topic, with a title of the column at the top. You can click on individual items to open them (links, pdfs, images, etc.), or leave comments on them.

You will be given a link to the specific Padlet you will be using, before or during the meeting.

Google Docs

Drive.google.com

Sometimes we use Google Docs, or Google Slides to offer a collaborative and interactive experience during services and meetings. Most items should not require a Google Account login, however you may find it helpful.

If you are not logged in, any changes you make to a document will be made anonymously and you will not have a way to return and view the document at a later time.

Surveys

You may be asked to fill out a survey before or during a meeting. These will be hosted by RedCap, Qualtrics, and Alchemer. RedCap and Qualtrics are HIPAA compliant.

Polling

Mentimeter.com, PollEverywhere.com

To make events interactive, HANDS uses live polling to capture the feedback and thoughts from participants. Poll Everywhere and Mentimeter are two common poll websites we use.

To participate, HANDS will provide either a text link or a picture of a QR code that you can read with your phone’s camera.